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Warranty Terms & Conditions

Warranty Terms

XWORKS computer cases carry a 2-year warranty from the date of purchase. Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer. Proof of purchase is required for warranty service.

The warranty covers only XWORKS products purchased by the original consumer.
XWORKS will at its sole discretion determine whether a product is eligible for RMA, repair, or replacement.

Warranty is void if a product has been tampered with in a way it was not designed for or described in the user manual. Misuse, modification, handling damage (i.e. dropping) will void the warranty.

Warranty does not include: any damage that is not a manufacturing defect, deterioration or malfunction resulting from accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification or failure to follow instructions included with the product, repair or attempted repair by anyone not authorized by XWORKS, normal wear and tear.

XWORKS shall not be liable for any damage resulting from shipping or transportation. Damage claims must be made directly with the carrier. Inspect the package before accepting it, if the package is damaged refuse it and claim damage with the courier.

XWORKS does not warrant that this product will meet your expectations and personal requirements. It is your sole responsibility to determine the suitability of this product for your purpose.

XWORKS shall not be liable for any incidental or consequential damage, including but not limited to damages resulting from interruption of service and loss of data, business, or for liability in tort relating to this product or resulting from its use or possession.

This warranty gives you specific legal rights. You may also have other rights granted under local law. These rights may vary.

 

Returns Policy

XWORKS products that are purchased from the XWORKS online store may be returned by the Customer in accordance with XWORKS "Return Policy":

  • Products returned for a refund due to the customer remorse or incorrect purchase decision must be received within 30 days of invoice date in unaltered, undamaged and “like new” condition. Only packaging can be opened. Products must not have any traces of use. Customers will be charged a restocking fee up to 20%. Returns without an authorized RMA number will not be accepted.
  • XWORKS will not charge a restocking fee for the returned products that are defective.
  • When the RMA request is opened, it is mandatory for a customer to send good quality photos or video, where the damage or faulty function is clearly visible/audible.

 

RMA Procedure

XWORKS will replace Product(s) free of charge if your unit has a manufacturing defect that is covered by the warranty. You must send good quality photos or video, where the damage or faulty function is clearly visible/audible.

Before sending anything to us, please confirm the warranty claim with XWORKS team at contact@xworks.store. Our team will inform you after the assessment of the warranty claim. If your product is approved for RMA, follow the return instructions provided by our team.

 

Shipping Charges for Returns

Returns

The customer is responsible for shipping the product back. Please ship using a carrier that provides a tracking number and proof of delivery. XWORKS will not be responsible for items lost by the carrier. Valid proof of delivery must include the receipt signature of an authorized XWORKS employee.

Warranty Returns

If the item is faulty and we need it back for analyses, the customer will not have to pay for shipping. XWORKS will organize a pickup at their own costs.

Damaged Items during delivery

If you receive a damaged package, please notify us immediately via email and provide us with clear pictures. If you decide to reject your package due to the damage seen, please take some pictures before and send us an email.

After that, we will inspect your case with the courier’s company and after your case is resolved, we will send you a replacement item at courier expense or process a refund.